Each year, we assist clients who experience catastrophic data loss due to hard drive failures caused by hardware faults, lightning strikes, fires, cyber incidents, and more.  The key to recovering quickly from such events is having a reliable and up-to-date backup.

Third-Party Equipment

• If you use third-party computer equipment, please consult your IT provider to understand how to verify your backups and review their backup and data recovery policies.

Equipment Maintenance Agreement (EMA)

• For clients with an EMA with MuniSoft: EMA coverage requires that annual fees are paid for both the USB backup drive and the connected computer.
• Users are responsible for verifying that backups are functioning correctly and must report any issues immediately.

MuniSoft Standard IT Services

• This service includes bi-annual backup testing, which will ensure your backups are functioning properly and that the data being backed up can be restored.

MuniSoft Premium IT Services

• This service includes automated monitoring, regular backup testing, and secure cloud backups—giving you peace of mind and reducing the risk of data loss.

Check our knowledgebase for articles on offsite backups and what to do before an evacuation order. Disasters strike quickly and focus should always be on remaining safe.  We encourage you to be proactive.  Please don’t hesitate to reach out to us if you have any concerns, so we can help you have some peace of mind.  You can contact us at hardware@munisoft.ca or 800-663-6864.